Refund & Cancellation Policy

💳 1. Wallet Recharge & Top-Ups

Funds added to the SmartPark wallet are strictly for the purpose of paying for parking services at AMC designated parking zones. Wallet top-ups are non-refundable and non-transferable except in the case of a failed transaction where the amount is deducted from your bank account but not credited to your SmartPark wallet.

🅿️ 2. Parking Fee Deductions

Once a parking session is completed and the corresponding fee has been deducted from your wallet based on the duration of your stay and AMC tariff rules, no refunds will be issued.

⚠️ 3. Technical Errors & Overcharges

We understand that technical glitches may occur. You are eligible for a refund in the following scenarios:

• Duplicate Deduction: If your wallet or bank account is charged more than once for a single parking session or top-up transaction.
• System Error: If the auto barrier or app calculates the parking duration incorrectly due to a system malfunction, leading to an overcharge.

❌ 4. Booking Cancellations

If the application provides an advance booking feature for parking slots:

• Cancellations made before the scheduled parking time may be eligible for a refund to the app wallet, subject to a nominal cancellation fee (if applicable).
• No-shows or cancellations made after the scheduled entry time will not be refunded.

⏳ 5. Refund Process & Timelines

Once a refund request is approved by the support team:

• Wallet Adjustments: Approved overcharges will be credited back to your SmartPark wallet within 24-48 hours.
• Bank Refunds: In case of failed payment gateway transactions (amount deducted from bank but not credited to wallet), the amount is typically reversed to the original payment method by the payment gateway provider within 5-7 business days.